PRowl Communications | Niagara Marketing Consultant

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Zoho Desk

Supporting your customers means supporting your business. Going above and beyond for customers is the key to keeping them.

Zoho Desk is the industry's first context-aware help-desk software that helps businesses focus on the customer.

In other words, Zoho Desk is the first software that allows your support team to fully understand and help your customers. Perfect for IT Support, real estate, ecommerce sites, auto dealers or service centres, electricians, plumbers, marketing agencies, web developers, insurance agents, healthcare, associations, distributors, enterprise, MSPs, educators, retail, telecom, financial services, human resources, hospitality and more.  

zoho desk screen shot

Put customer service at the heart of your company.

Features

Customer service is EASIER DONE than said. 

MultichannelMultichannel

Stay connected to your customers via email, phone, chat, social media and customer portals—all of that without having to open another tab.

automationAutomation

Automate your mundane tasks, and make way for better conversations, with Workflows, Assignment Rules, SLAs, Work Modes and much more.

ExtensibilityExtensibility

Integrate with a wide range of applications and have Zoho Desk blend in with other tools your company uses.

self serviceSelf Service

Allow customers to find answers by searching a repository of solutions or asking a community of peers.

collaborationCollaboration

Use comments, chat and @mentions to collaborate on tickets without waiting for physical meetings.

customizationCustomization

Shape and mould Zoho Desk, however you need it. Your company doesn't need to adapt to it. It adapts to your company instead.

From increasing your agents' productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. Your agents will have the right tools to be more productive; managers will be equipped to make the right decisions; and customer will find timely help at arm's length. 

Context can take your customer service from chaos to clarity.

context-aware-customer-service-software

awards and recognition

Save the world from bad customer service.

Try Zoho Desk's Enterprise Plan for free.

 

* Zoho and the Zoho logo are registered trademarks of Zoho Corporation

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Conversational marketing encompasses all methods used to engage with the customers in a dialogue or conversation. This can include live chat, SMS messaging, and live video call on social media.

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