By not ignoring the situation, 'eating crow' as his customers stated and stepping up this business overall received more positive feedback than negative in the end -- and has new customers too.
Online reviews are critical to the success of a local business. What if you could get more reviews and manage them easier? Nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Find out what you can do to manage your reviews.
Whether you are a start-up, a small business or a long-standing business, now is the time to start using a CRM. It is never too early or too late! Start basic, learn how:
Engagement in a facebook group will go further than simply posting about your business.
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'The Power of Relationships'